The independent Patakara.eu company is established in Spain and has a wide network of partners around the world. Our company’s mission is to bring health, well-being and beauty to the world, and to promote healthy and innovative lifestyle. We believe that the crucial aspect of human life is health.

Our offices in Spain and our network of collaborators allow us to offer our clients the best Patakara products and services. Please contact us if you have any doubts or questions, and our team will find a solution for you.

Our company has a distribution agreement with the manufacturer of Patakara products and accessories that designates us as an official distributor and gives us the right to sell Patakara products and accessories.

We ship our products and accessories to any part of the world.

Reliability and flexibility

Selling right certificate

The Patakara product you choose is added to your shopping cart by clicking the "Add to Cart" button next to the product information. After clicking the "Add to cart" button, you will be redirected to "Your Patakara Cart" page. After that, you will be able to view, change the status and finalize the purchase (complete the order form, select the shipping method and preferred payment option) or continue shopping by clicking the "Back to Store" button located on the links menu at the top of the page.

At any time, you will be able to view, update the list of your products and finalize the status of your order by clicking the "View Cart" button that will appear at the top of the page.

In our store, you can choose between two shipping methods and three

payment options.

You can choose between two shipping methods: "Standard Delivery" (slower and no tracking number) and "Express Delivery" (faster and with the tracking number).

The delivery is automatically included in the product price and depends on the shipping method and the product amount.

Whichever delivery method you choose, we accept the following payment types: "Credit Card" (to pay by credit or debit card), "PayPal" (to pay by credit/debit card or with PayPal) and "Bank Transfer”.

Whichever shipping method and payment type you choose, you need to complete the order form in "Your Patakara Cart" before finalizing a purchase by clicking the "Submit" button.

Remember to provide a recipient's phone number by filling in the "Addressee's phone number" box. Thus, the courier service provider can contact the recipient and make the delivery as quickly as possible.

If you select the "Credit Card" payment option, you will be redirected to the RedSys payment platform after you click the “Submit” button. There, you can enter the details of your card and finalize the purchase by clicking the "Pay" button. If you want to change the language of the platform, you can do it in "Select your language", above right.

If you select the "PayPal" payment type, after clicking the "Send" button you will be redirected to the PayPal payment platform, where you can choose between the payment by credit card, or debit card, or with PayPal. Enter the required information and complete the order process by clicking on the "Pay Now" button.

If you select the "Bank Transfer" payment type, after clicking the "Send" button, you will receive an email order confirmation along with all instructions and data necessary to complete a bank transfer. Once the payment is credited to our account, you will receive another email confirming the receipt of your transfer and the shipment of your order.

Whatever payment method you choose, once we have received the payment for your purchase, your order will be deemed complete. We will send you an order confirmation email along with the corresponding invoice, and we will begin processing your order.

During the payment process, you will be asked to provide an email address which will be used to communicate and send your order confirmation (along with the corresponding invoice) as well as any other details about your purchase such as shipping date and the order’s tracking number.

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We ship our products and accesories to any part of the world. The delivery is automatically included in the product price and depends on a shipping method chosen and the amount of the requested product.

While Patakara products are manufactured in Japan, items are delivered by a courier company, directly from the manufacturer’s warehouse in Taiwan and are only shipped on Mondays, Wednesday and Friday.

We do our best to ensure that you receive your order as soon possible, but depending on the chosen delivery method and the address, the delivery can take between 20 and 30 business days for "Standard Delivery" and between 2 and 3 days for "Express Delivery". In some cases and for certain countries, the delivery times can be delayed up to 60 days in "Standard Delivery" and up to 10-15 days in "Express Delivery". In any case, we appreciate your understanding and patience.

Whether you select "Standard Shipping" or "Express Shipping", you will receive an email from Patakara.eu notifying you that your purchase has been shipped and the corresponding tracking number. Thus, at all times, you will be able to know the status and location of your order. Please don't forget to check both your email manager's inbox and spam folder.

Remember that the responsibility for tracking the shipment rests with the buyer and with the recipient of the shipment. Shipping costs do not include the possibility of changing the delivery address. The delivery address must be the one initially indicated in the order form (and that is reflected in the corresponding purchase invoice). If that is the case, the recipient will be responsible for paying any fee that, due to a change in the delivery address, is stipulated by the transport company in charge of delivering your order. In the same way, the recipient will be responsible for the costs involved in the order being returned, either because the addressee rejects it at the time of delivery, or because, after being available to be picked up, the period set by the company in charge of the delivery had expired.

The delivery cost does not include any possible customs duties that are imposed, charged and payable in the country of order receipt. These amounts are not included in the order and shall be paid on top of its price. Please contact the local customs service for more detailed information on duties and taxes in your country. On July 1, 2021, the EU removed the exemption from value added tax (VAT) for the import of goods whose value does not exceeds € 22. As a result, all goods imported into the EU will be subject to VAT.

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The goods may be returned within 14 (fourteen) days only, provided that the packaging of the trainer and of the rubber band is intact. Due to hygiene and health safety requirements, opened products shall not be accepted for return.

Products shall be returned in the same packaging they have been received. Should it be impossible to send the item in the same packaging the product has been delivered, the customer is obliged to return it in a hard box with similar parameters to prevent shipping damage.

Return delivery to the seller shall be paid by the buyer.

Should a wrong product be delivered, it must be returned in the original packaging as well. We will take care of delivering the right product to you, or will refund the full amount to you if we are not able to offer a replacement in reasonable time.

If the return is due to an error from our part, or to a factory defect, we will pay the return delivery.

If the return is not due to a factory defect, or is not DOA (defective on arrival upon delivery), a 5 % fee will be charged on the product price for payment processing and product mailing. Moreover, the return product delivery shall be paid by the customer.

We will test the returned item and notify you of whether you are entitled to a product replacement or to the full refund of the amount paid for the item. The payment will be transferred to the same PayPal payment card, to the credit card, or to the same bank account which was used to pay for the purchase.

Any item damaged due to the buyer’s fault shall not be accepted for return.

For the problem to be resolved quickly, first, e-mail us at: shop@patakara.eu, stating the reason of the return, your name, contact telephone number, e-mail address, account number, and shipment tracking number under which you have received your item. Please attach photos showing the condition of the product received.

After you contacted us, as stated above, return the unused product to the address stated in the response letter, in the condition it was received in: labeled, wrapped in protective and original packaging.

No refund or cash on delivery for the shipment shall be accepted, unless previously approved by our customer service.

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In our shop, you can buy safely (all communication is encrypted using industry-standard SSL) and choose conveniently between the following methods of payment: "Credit Card" (to pay by credit or debit card), "PayPal" (to pay by credit/debit card or with PayPal) and "Bank Transfer”.

If you select "Credit Card" or "PayPal", payments are processed immediately, automatically initiating the process of shipment of your order. Our company does not have access to information about your credit/debit card or the PayPal account that you use to make a purchase.

The "Credit Card" payment is made through RedSys payment gateway (one of the fastest, the most complete, secure and advanced payment solutions in the market) that has the Secure Authentication System and is developed under the standards and specifications of international brands verified by Visa, MasterCard SecureCode, J-Secure etc., which guarantees its reliability. The RedSys gateway makes card payment a comfortable and secure event, adapted for mobile devices, which includes different multi-language authentication options to ensure transaction security.

If you select the "Credit Card" option, after clicking the "Submit" button in your shopping cart, you will be redirected to the "RedSys" payment platform where you will need to enter your credit or debit card details. Depending on the card-issuing bank, an authentication code may be requested. The purchase is finished by clicking the "Pay" button.

If you select "PayPal", you can pay using PayPal or, if you do not have a PayPal account, using a Visa, MasterCard, American Express or Maestro card. After you click the "Submit" button located in your shopping cart, the payment process will start. If you have a PayPal account, buyer information, including the shipping address, will be taken directly from your PayPal account. If you do not have a PayPal account, during the purchase process, you will be able to enter buyer’s information, billing address, shipping address (if different from billing address), and electronic mail address. Once it’s completed, you will be sent a purchase confirmation and any other communication to keep you up to date about the status of your order. When the PayPal purchase process is complete, you will automatically receive a confirmation message via email.

If you select the "Bank Transfer" payment type, once you have filled out and submitted the order form found in your shopping cart, you will receive an order confirmation by email along with instructions and data necessary to complete a bank transfer payment. Once we receive the payment for the transfer, you will receive another email confirming the receipt of your transfer and the shipment of your order.

Order

Delivery

Return

Payment

Shopping Help

This Legal Notice regulates the use of the website https://patakara.eu in compliance with Spanish Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE).

Website owner:

• Trade name: PATAKARA.EU
• Owner: Tomás Jesús Rodríguez Rodríguez
• Tax Identification Number (NIF): 42174427V
• Address: Camino a la Costa, 31, 38789 Puntagorda (Islas Canarias), España
• Phone: +34 653035635
• Email: contact@patakara.eu

Hereinafter, the Owner shall be referred to as “the Provider”.

Official social media accounts:

This Legal Notice also applies to our official social media accounts:

https://www.instagram.com/patakara.eu/

https://www.instagram.com/patakara.world/

https://www.instagram.com/patakara.proage.es/

https://www.facebook.com/LiptrainerPatakara/

https://www.youtube.com/channel/UCIJeaIag5WwlObxsNfV8c2g

https://vimeo.com/patakaraeu

The website https://patakara.eu is intended for:

1. The sale of the Patakara facial trainer and its accesories.
2. The sale of personal wellness-related products.
3. The offer of paid online consultation and training services.

To ensure transparency and legal security, the activities of this website are governed by the following documents:

•  Patakara Products Sale Conditions
•  Privacy Policy
•  Cookies Policy

3.1. EU online dispute resolution

The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Our email address for these purposes is: contact@patakara.eu.

3.2. Consumer dispute resolution

We are neither required nor willing to participate in consumer dispute resolution proceedings before a consumer arbitration board.

4.1. Provider’s liability

The Provider is committed to offering truthful and up-to-date information on its website https://patakara.eu. However, it does not guarantee the accuracy, completeness, or timeliness of the published information and is not responsible for:

• Errors or omissions in the content.
• Interruptions in the website’s operation.
• Loss of data or damage to users’ devices resulting from website use.

If any inaccurate or illegal content is detected, we will correct or remove it as soon as we become aware of it.

4.2. Liability for external links

This website may contain links to third-party websites over which we have no control. We assume no responsibility for the content of these sites or their privacy policies.

4.3. Use of website content by users

The use of accesible content on the website https://patakara.eu is at the user’s own risk.

The Provider does not guaraníes that the information on the website https://patakara.eu is suitable or sufficient for individual purposes and is not responsible for decisions made based on this information.

The content published on https://patakara.eu is informative and educational in nature and does not replace professional advice when needed.

5.1. Content protection

All content on https://patakara.eu, including:

• Texts, images, and videos.
• Training materials and courses.
• Graphic design and software.

is owned by the Provider or has been licensed with authorization and is protected by intellectual and industrial property law.

5.2. Prohibitions

The following actions are expressly prohibited:

Reproducing, distributing, or publicly communicating any content from the website https://patakara.eu without prior authorization from the Provider.

Unauthorized access to restricted areas of the website https://patakara.eu.

Using the website https://patakara.eu for fraudulent or illegal purposes.

Any infringement will be legally pursued.

The specific terms and conditions for purchasing products and services from https://patakara.eu are governed by the following documents:

•  Patakara Products Sale Conditions

Users must review these documents before purchasing any product or contracting any service.

The processing of user’s personal data is carried out in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679) and the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD).

For more information, please refer to our Privacy Policy.

Any dispute arising in connection with this website will be governed by and interpreted in accordance with the laws of Spain and submitted to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife, Spain.

The Provider reserves the right to modify this Legal Notice at any time to adapt it to regulatory changes or website updates.

Users are responsible for periodically reviewing this section.

1. General information

2. Purpose of the website

3. Dispute resolution

4. Liability for content, links, and technical issues

5. Intellectual property and unauthorized use of the website

6. Terms and conditions

for purchasing products

and services

7. Personal data protection

8. Jurisdiction

and applicable law

9. Modifications to

the Legal Notice

Legal Notice

These conditions were last updated on January 15, 2025.

Mr. Tomás Jesús Rodríguez Rodríguez, holder of Tax Identification Number (NIF) 42174427V, owner of the domain and website https://patakara.eu.

Mr. Tomás Jesús Rodríguez Rodríguez, holder of Tax Identification Number (NIF) 42174427V, hereinafter referred to as the “Seller,” publishes this Public Offer for the sale of goods available on the Seller’s official website: https://patakara.eu.

The contract resulting from the acceptance of this Offer will be governed by the legislation of the Seller’s country, specifically Spanish law.

By agreeing to the terms described below and accepting them (consent given through payment for the Goods), the person accepting this Offer acquires the status of Buyer.

The Buyer is advised to carefully read this document before proceeding with the payment.

If the Buyer disagrees with any of the points outlined herein, the Seller recommends refraining from performing any actions necessary to accept this Offer.

Public Offer (hereinafter referred to as the “Offer”): A public proposal addressed to any adult individual with full legal capacity to enter into a sales contract. Through this Offer, one party (the “Seller”) agrees to transfer goods to the other party (the “Buyer”), and the Buyer agrees to accept the goods and pay the established price.

Acceptance of the Offer: The Buyer’s full and unconditional acceptance of the terms stipulated in this Offer. Acceptance is deemed to have occurred when the Buyer:

• Makes full payment for the Goods in accordance with the procedure established in this Offer, thereby entering into a retail purchase and sale contract under the terms described in this Offer.

Buyer: Any adult individual with full legal capacity who accepts the Offer and places an order for goods through the official website https://patakara.eu.

Identification Data: A set of information provided by the Buyer during the verification and acceptance of the Offer, used to confirm the identity of the person possessing this data as the Buyer (Buyer verification).

Buyer’s Personal Information: Any data directly or indirectly related to an identified or identifiable natural person (the subject of personal data), including:

• Personal information provided by the Buyer during the verification and acceptance of the Offer, including personal details.
• Any other information related to the Buyer.

Warranty Period: The period during which the manufacturer or Seller guarantees the quality of the goods and undertakes to accept the goods from the Buyer to perform a quality review (expert examination) and comply with the relevant legal requirements.

The warranty period for Patakara products is 6 months (as established by the manufacturer). A warranty case is considered valid when:

1. The product has a hidden defect that could not be detected at the time of purchase.
2. The defect manifests during normal use within the warranty period.

A warranty case is not considered valid when:

• The defects are not related to a manufacturing fault but are the result of improper use and/or inadequate maintenance of the product, including non-compliance with the usage instructions and maintenance guidelines.

2.1. The Seller offers Goods for sale in accordance with the current price list published on its official website, https://patakara.eu, and the Buyer agrees to the terms of this contract by placing an order, making payment, and receiving the Goods.

2.2. Orders for Goods must be placed by the Buyer exclusively through the Seller’s official website: https://patakara.eu.

2.3. To place an order, the Buyer must complete and submit the appropriate form on the Seller’s website. By registering and submitting this form, the Buyer agrees to provide complete, accurate, and up-to-date information in the required fields. The Seller reserves the right to request additional information if necessary to process the order.

2.4. Payment for the Goods can be made using the following methods:

• Debit or credit card.
• PayPal, with an additional 5% fee as a commission.
• Bank transfer (for SEPA countries) or Bizum (available only in Spain).

The price of the Goods is stated in euros (€) and does not include value-added tax (VAT) or similar taxes. Payment can be made:

1. In euros (€).
2. In the local currency of the country from which the payment is made, according to the conversion rate applied by:

• The Buyer’s associated banking provider, or
• The selected payment platform.

If VAT or other applicable taxes in the Buyer’s country are required, it will be the Buyer’s sole responsibility to pay these amounts.

The Buyer is responsible for verifying the conversion rate and any additional charges applied by their financial institution or payment platform.

2.5. When choosing the “Debit or Credit Card” payment method, the Buyer will be redirected to the Redsys payment platform. Payment is completed by entering the card details and selecting the appropriate currency.

When selecting “PayPal,” the Buyer will be redirected to the PayPal platform, where payment can be made using a debit/credit card or a PayPal account.

When selecting “Bank Transfer” or “Bizum,” the Buyer will receive an order confirmation at the email address provided in the Order form. This email will include, among other details:

• The name of the selected product, its price, and the total order amount.
• The necessary data and instructions to complete either of these two operations.

2.6. The Seller reserves the right not to confirm the Buyer’s order in the following cases:

• Payment has not been received.
• The requested Goods are unavailable.
• Delivery cannot be made to the address provided by the Buyer.

2.7. The Buyer agrees to make payment within a maximum of 72 (seventy-two) hours from the moment the Seller sends the Order confirmation email to the email address provided by the Buyer.

2.8. Once payment has been received, the Seller will send the Buyer an email confirming receipt of the funds and attach an invoice corresponding to the Order.

2.9. The Seller reserves the right to unilaterally modify the prices of the Goods published on its website, https://patakara.eu, without prior notice to the Buyer.

2.10. The price of the Goods is fixed for the Buyer only during the period specified in clause 2.7. If the Buyer fails to make payment within the specified timeframe, the Seller is not obligated to confirm the order or maintain the original price and conditions. In such cases, the price of the Goods may be unilaterally modified by the Seller.

2.11. The Buyer is responsible for any errors made during the payment process for the Goods. The Seller is not liable for losses or other negative outcomes resulting from incorrect data provided by the Buyer.

2.12. The contract is deemed concluded and effective for both parties at the moment the Buyer makes payment for the Goods. The effective date of the contract will be the date on which the funds are received in the Seller’s bank account or an authorized third party’s account.

2.13. In the case of payment via a bank card, the Buyer must use a card issued in their name. Refunds, when applicable under the terms of this Offer, will only be processed in the name of the cardholder who made the payment.

2.14. By accepting this Offer, the Buyer expressly consents to the processing of the personal data provided to the Seller. This consent is granted for the purpose of formalizing and fulfilling the obligations assumed by the Seller under this Offer.

2.15. By providing their email address and contact phone number, the Buyer authorizes the exchange of electronic correspondence through open channels (such as the Internet and messaging applications). Electronic correspondence will be considered equivalent to written correspondence between the parties.

2.16. The Seller will provide the Buyer with support and additional information on the use of the purchased Goods through a private Telegram channel, available during the warranty period. Afterward, access to support will be at the Seller’s discretion.

3.1. The order fulfillment time depends on the availability of the requested Goods in the Seller’s warehouse and the time required to process the order. In exceptional cases, the order fulfillment time may be individually agreed upon with the Buyer, depending on the characteristics and quantity of the requested Goods.

If part of the order is not available in the Seller’s warehouse, including cases due to reasons beyond the Seller’s control, the Seller reserves the right to cancel the unavailable items from the Buyer’s order. The Seller will notify the Buyer of any changes to the order composition via email.

3.2. When placing an order, the Buyer must select the “Delivery Method” and provide the corresponding delivery address.

3.3. Once the Goods have been shipped, the Seller shall provide the Buyer, within 24 hours, with a shipping notice that includes:

 • The corresponding tracking number.

 • A link to the shipment tracking system of the transportation company or postal service responsible for delivering the Goods.

This information will be sent to the email address provided by the Buyer in the Order form.

3.4. The Buyer is responsible for tracking the status of their order and ensuring its receipt.

3.5. The delivery cost is calculated automatically at checkout and depends on the destination country and the quantity of Goods ordered.

Goods are shipped from the manufacturer’s warehouse in Taiwan or designated distribution centers (depending on the destination country) three times per week (Monday, Wednesday, and Friday).

The Buyer is responsible for paying delivery costs and any applicable customs duties and/or fees.

3.6. Delivery costs do not include:

• Taxes or customs fees (duties, tariffs, import taxes, etc.).
• Storage costs in the receiving country.
• Payment procedures established by local authorities.

These additional costs are the sole responsibility of the Buyer and are not related to the payment made for the order.

3.7. Delivery will be made to the address provided by the Buyer in the Order form. If delivery to this address is not possible, the package will be made available for collection by the Buyer or an authorized person at the offices of the transportation company or postal service, as determined by the transportation company or postal service.

The delivery cost does not include the possibility of changing the delivery address.

The delivery address must match the address provided by the Buyer in the Order form.

In the event of discrepancies or errors in the provided address, the Buyer will be responsible for any additional charges and/or losses. The Seller reserves the right to claim reimbursement from the Buyer for damages and extra expenses arising from address changes or errors in the provided address. Additionally, the Buyer will be responsible for extra costs associated with the return of Goods due to non-receipt and/or expiration of the storage period at the destination.

3.8. The order is considered delivered when:

• The Goods are handed over to the recipient or an authorized person at the delivery address indicated in the Order form, or
• The shipping company confirms that the Goods have been delivered.

3.9. If the Buyer provides incorrect information or erroneous contact details, the Seller will not be responsible for improper delivery or the inability to fulfill the order.

3.10. Ownership of the Goods and associated risks (accidental damage and/or loss) are transferred to the Buyer at the time of receipt of the Goods.

The order is considered delivered when the Goods are received by the Buyer or an authorized person. By accepting the Goods, the Buyer confirms satisfactory fulfillment of the order

4.1. Order Cancellation Before Shipment

The Buyer has the right to cancel the order at any time before the Seller has shipped the goods. To do so, the Buyer must notify the Seller by sending a cancellation request via email to shop@patakara.eu.

The request must include:

• Order details.
• Payment method used.
• Delivery method and address for the goods.
• Buyer’s personal information.
• Bank details (if applicable, depending on the order’s payment method).
• Buyer’s signature.

The Seller will respond to the Buyer within a maximum of 48 hours, indicating whether the cancellation request can be fulfilled.

If the cancellation is accepted:

• A refund will be issued within 5 business days of receiving the returned goods.
• The refund will be made using the same payment method used by the Buyer (credit/debit card, PayPal, bank transfer, or Bizum).
• Bank fees, tariffs, and other associated cancellation costs will be deducted.

4.2. Non-Delivery Due to Causes Not Attributable to the Seller

If the Goods have been shipped but are not delivered due to causes not attributable to the Seller, such as:

•  The Buyer’s refusal to accept the Goods.
•  An incorrect delivery address provided by the Buyer.
•  The Buyer’s failure to follow up on or respond to notifications from the transportation company.
•  Lack of notification or alert by the transportation company to the Buyer (provided the Seller has correctly provided the tracking information).
•  The Buyer’s failure to collect the order within the collection period specified by the transportation company.

The Seller shall have the right to:

1. Require the Buyer to:

• Reimburse the total cost of the non-accepted Goods.
• Compensate for additional costs resulting from the non-delivery, including but not limited to:

• Storage fees.
• Transportation costs related to the return and/or reshipment of the Goods.

 2. Refund conditions (if applicable):

• The Seller shall not be obligated to refund the original shipping costs.
• If the Buyer does not wish for the Goods to be reshipped, the Seller may process a partial refund, deducting the additional costs incurred due to the non-delivery.

Note:

• The Seller undertakes to provide the Buyer with the necessary information to track the shipment, including a link to the tracking system of the transportation company or postal service, along with the corresponding tracking number, within a reasonable timeframe after shipment.

The Buyer shall be responsible for:

• Adequately tracking the status of the order using the link and tracking number provided.
• Coordinating with the transportation company or postal service to ensure the receipt or collection of the Goods within the period specified by the same.

If the transportation company or postal service does not notify or alert the Buyer, resulting in the return of the Goods to the Seller, the Seller shall not be liable for the additional costs incurred, except in cases of demonstrable negligence on the part of the Seller in providing the tracking information (e.g., an incorrect tracking number).

4.3. Voluntary Return of Goods by the Buyer

The Buyer has the right to return the Goods within 14 calendar days of their receipt, under the right of withdrawal, provided the following conditions are met:

• The Goods remain in their original condition, retaining their consumer properties and original packaging.
• The Goods have not been opened or used and are in a condition suitable for resale.

The return of the Goods must be carried out using the same protective packaging in which they were received. If this is not possible, the Buyer must pack the Goods in rigid packaging with similar characteristics to prevent damage during transport.

Costs associated with the return:

• The direct costs of returning the Goods will be borne by the Buyer.

Additional conditions:

1.  For returns unrelated to manufacturing defects or delivery issues, the Buyer shall cover the transportation costs associated with the return.
2.  For returns outside the legal withdrawal period or under specific circumstances agreed upon between the Buyer and the Seller, the Seller may apply a 10% compensation of the value of the Goods.

Refund:

• The refund for the cost of the Goods, minus the applicable costs mentioned above (if any), will be processed within 14 calendar days of the Seller receiving the returned Goods.

Note:

• Original shipping costs will not be refunded unless the return is due to defects in the Goods or delivery errors attributable to the Seller.

4.4. Return Due to Order Discrepancy

In the event of a return due to the receipt of goods that do not match the items ordered and paid for, the return will only be accepted if the goods are in their original packaging.

The Seller will replace the goods or, by mutual agreement with the Buyer, process a refund once the incorrect goods are returned by the Buyer.

In this case, the return shipping costs will be covered by the Seller.

4.5. Return Due to Defective Goods

If the goods are defective, the Buyer has the right to request a replacement with goods of appropriate quality or a proportional price reduction. Instead of these claims, the Buyer may cancel the purchase and request a refund of the paid amount. In such cases, the Buyer must return the defective goods to the Seller upon request, at the Seller’s expense.

4.6. Return Procedure

The Buyer must initiate the return by sending a written request in electronic format to shop@patakara.eu.

4.7. Refund Form

To process the refund, the Buyer must complete the “Refund Request Form” provided by the Seller and send it to shop@patakara.eu.

4.8. Refund Timeline

Refunds will be processed within a maximum of 14 days from the notification of cancellation and, where applicable, after receiving the returned goods.

5.1. The Seller’s website, https://patakara.eu, contains materials protected by copyright, trademarks, and other elements covered by law, including but not limited to: texts, photographs, and graphic images.

5.2. The use of the website https://patakara.eu is carried out at the Buyer’s sole responsibility and risk.

• The Seller does not guarantee the continuous or error-free operation of the website and shall not be held liable for any damages or losses resulting from its use.
• The Seller is also not responsible for potential negative consequences caused by:

• The incompatibility of the Buyer’s equipment or software with the website’s requirements.
• The lack of adequate measures to protect personal data against unauthorized access or unlawful activities by third parties.

6.1. The Seller shall not be held liable for incorrect delivery of the Goods if the Buyer provides an incorrect delivery address and/or inaccurate details of the authorized person to receive the Goods.

6.2. The Seller shall not be held responsible if the Buyer’s expectations regarding the characteristics and properties of the Goods are not met.

6.3. The Seller shall not be liable for any losses (including damage or lost profits) that may result from the use of the Goods, particularly if:

• Such losses are caused by improper use of the Goods by the Buyer or third parties.
• The usage instructions provided have not been followed.

6.4. If the Goods were purchased through https://patakara.eu as part of a special offer that includes bonuses (such as manuals, technical support, or access to exclusive content), these bonuses are only available to the original Buyer. If the Goods are transferred to a third party, the new owner will not be entitled to these bonuses.

• The Seller’s obligations related to special offers are exclusively limited to the original Buyer identified in the order.

6.5. The Seller shall not be held responsible for failing to meet the conditions of this Offer Agreement in cases of force majeure, including but not limited to:

• Government actions.
• Natural disasters (fires, floods, earthquakes).
• Power outages, strikes, or civil unrest.
• Trade restrictions or international sanctions.
• Cyberattacks or any other circumstances beyond the Seller’s control.

As well as any other circumstances, not limited to the ones listed above, that may affect the Seller’s ability to fulfill their obligations.

7.1. This contract, as well as the rights and obligations of the parties, shall be governed by Spanish law, including the provisions of Directive 2011/83/EU of the European Parliament and of the Council of the European Union dated October 25, 2011.

7.2. All correspondence between the parties (claims, notifications, demands, or other communications) must be sent to the respective email address of each party.

7.3. In the event of disputes not specifically addressed in this contract, the parties shall adhere to Spanish law. Disputes between the parties shall be resolved in the courts corresponding to the Seller’s place of registration.

Tomás Jesús Rodríguez Rodríguez
42174427V
Camino a La Costa, 31
38789 Puntagorda (Canary Islands)
Spain
+34 653035635
contact@patakara.eu

Patakara Product Sales Conditions

By this notice, the www.patakara.eu site and the domain owner, Tomás Jesús Rodríguez Rodríguez (hereinafter “the Owner”) inform of its personal data security policy, ensuring that users are able, of their own free will, to communicate their personal data to the Owner, requested from them upon subscription for services provided via the www.patakara.eu website.

Users are notified that some of the services provided via the website may include special terms in respect of personal data protection. Access to the said services implies acceptance of the special terms applicable to such services.

Users guarantee that personal data provided by them to the Owner are true, and that they will notify any change in the data. Thus, the Owner shall be exempted from any liability in connection with the failure by the user to comply with this obligation.

Data provided by the users shall be included in the automatic personal data file, owned by the Owner. The purpose of the file is the management of services used. The forms show which fields are mandatory for completion, and which are optional.

Prior to any different use or purpose of the file owned by the Owner, the user’s consent is requested, pursuant to the provisions of the Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws.

Users whose personal data are included in the Owner’s file are notified that they have the right of access, amendment, cancellation and objection, as provided by the Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws. For this purpose, they can either contact the Owner via + 34 922 49 32 77, or give a written notice, with a copy of their national identity or equivalent document attached, addressed to: Patakara.eu, Spain, 38789 Puntagorda, El Roque str., 13. The above shall not cancel the functionalities of access, amendment and consent revocation, made available to the user by the Owner in respective service sections.

The Owner guarantees that it has timely adopted security measures in respect of its installs, systems and files, as well as personal data confidentiality.

The Owner guarantees that, in the event any subcontract is entered into in respect of any part of service(s) offered to the user, and the personal data of the person entering into such contract have to be accessed, the subcontract will stipulate the subcontracting entity’s duties in respect of the personal data security, pursuant to the provisions of article 12, Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws.

The Owner informs you that when using the portal, you can use cookie files being a piece of data saved in a user’s PC which allows our systems to store the user’s properties or preferences. These cookie files are associated solely with the user of a certain PC (anonymous user), without providing any personal data of the user. They are not able in any way to read information stored in the PC, and are used for internal purposes only, such as portal use personalization. Users are able to configure their search system, in order to receive notifications of cookies receipt, and decide whether to accept or, alternatively, decline them from being saved on their hard disk. Please consult your browser’s manuals and guides to find more information.

Privacy Policy

Cookies are data downloaded into the user’s PC/smartphone/tablet when accessing certain web pages for the purpose of saving and extracting the end user equipment information. Among other functions, cookie files allow storing and extracting information about the user’s search queries, in order to improve the quality of the service offered.

According to various classification principles:

1. Depending on the domain managing entity, from which cookies are sent and data are processed, two types may be defined:

Own cookies: the cookies coming to your end user device from our own devices or domains.

Third party cookies: the cookies coming to your end user device from any other cooperating entity’s device or domain.

2. Depending on the sojourn time in the client search system, reference is made to:

Single-session cookies: the cookies which are active for as long as the user is accessing the website, or for as long as the requested service is being provided.

Permanent cookies: the cookies which are stored for a certain time on the end user’s device, and which become available as soon as the user connects to the website.

3. Depending on the purpose of data processing:

Technical cookies: the cookies which are required to use the website and to provide services.

Personalization cookies: the cookies which allow the user to access a service with general features, pre-set on the end user’s device subject to a number of criteria (language, search system type, etc.).

Analytical cookies: the cookies which allow to monitor and to generate statistical analysis of the website’s behavior to which they relate.

Advertising cookies: the cookies which allow managing the advertising space of a web page, application or platform from the page where the requested service is provided.

Behavioral advertising cookies: the cookies on which information about the users’ behavior, as received through the user’s search queries, is stored, which allows developing a special ad view profile.

Currently, www.patakara.eu does not use its cookie files, web beacons, local storage, or other similar technologies. Only entities cooperating with us may use this type of technologies via our site. One of them is Paypal, which may use these technologies when the user chooses this payment system to buy a product offered in our shop (to find more details about the use of the technologies by the said company, please consult their Cookies, Web Beacons, and Similar Technologies), and 1and1.es, our hosting provider, which may only use these technologies on our site to conduct statistical analysis of the portal use (to find more details about the use of the technologies by 1and1.es, please consult their Cookie Policy).

Users may consent to the use of cookies, or withdraw such consent at any time, using their browser via which they may permit, limit, block or remove the cookies which may be used on our website.

This may be done in various forms, subject to the type of the Internet search browser. Below you will find information on how to configure or to remove cookies in main browsers:

Internet Explorer

Firefox

Chrome

Safari

Moreover, the user can also manage the cookies warehouse of their search system, and disable the same using the following tools:

Ghostery

Your online choices

In case the user does not allow installation via their browser of cookies required for his/her end user device (as defined in the first paragraph of the previous section), he/she might fail to gain correct access to our site’s content and services.

However, if the user continues to stay on our portal without changing their browser’s configuration, it is assumed that the user gives his/her consent to the use of cookies previously rejected, on terms set out in this Cookie Policy.

What are cookies?

Types of cookies

Cookies used on our website

How to change

the cookies’ configuration

Cookie Policy

The Patakara.eu shop undertakes to keep confidential the personal data of our customers and the site visitors.

When a user enters the site, the server records automatically their technical data, such as the domain name and the IP address. We gather these data for statistical purposes; this helps us to administer the site and to solve technical problems.

When ordering an item, the buyer shall provide their contact details: name, postal address, telephone number and e-mail address. Such information is used by us for internal purposes only, to contact our customers and inform them of products and services. We need your bank details, such as the debit or credit card number, to issue invoices for products and services. We also store the customers’ e-mail addresses and their messages with our responses, in order to solve any possible additional question.

We use both soft- and hardware to protect the information collected against loss, modification and unauthorized use. Personal data of the customers shall be accessed by the shop employees on a “need-to-know” basis.

Information may be transmitted to third parties in a limited number of cases: upon a writ, a court order, or in order to assist in proceedings.

This website may contain links to third party sites which are not covered by our confidentiality policy.

Security

Personal data protection

Do you want to learn more about us or about our products? Do you have any question, comment or proposal? Please fill in the form or e-mail to: contact@patakara.eu. We will respond as soon as practicable.

You can also write a letter to us and address it to:

Patakara.eu

Camino a la Costa, 31

38789 Puntagorda

España

Or message us on WhatsApp: + 34 653 035 635.

Thank you.