Who we are

 

 

 

 

 

 

 

 

 

Official distribution agreement

Patakara.eu is based in Spain and supported by an extensive network of collaborators around the world. Our mission is to promote health, well-being and beauty while encouraging a healthy and innovative lifestyle. We firmly believe that health is one of the most important aspects of a person’s life.

 

Our office in Spain and our international network of collaborators enable us to offer our customers the very best Patakara products and services. If you have any questions or require further information, please do not hesitate to contact us. Our team will be pleased to assist you.

 

Our company has a distribution agreement with the manufacturer of Patakara products and accessories that designates us as an official distributor and authorises us to sell genuine Patakara products and accessories.

 

We ship worldwide.

Orders

The product or service of your choice is added to your shopping cart by clicking the «Add to Cart» button displayed next to the relevant product information. After clicking «Add to Cart», you will be redirected to «Your Patakara Cart», where you can review and edit your order, proceed to checkout (by completing the order form and selecting your preferred destination country and payment method), or continue shopping by clicking the «Back to Store» button located in the links menu at the top of the page

 

At any time, you can review and edit the products and services in your cart, or proceed to checkout by clicking the «View Cart» button displayed at the top of the page.

 

Depending on the country from which you place your order, our store offers between two and four payment methods.

 

Until further notice, Express Delivery is the only shipping method available. Therefore, in the «Select delivery country» section, simply choose where you would like your Patakara product to be delivered. Although this service allows us to reach virtually any country, delivery coverage may vary in certain regions. If you have any questions, please contact us.

 

Shipping costs are automatically added in your order and depend on the country selected in the «Select delivery country» section, as well as on the number of product units ordered.

 

The following payment methods are available in our store: «Credit/Debit Card» (payment by credit or debit card), «PayPal» (payment by credit/debit card or PayPal account), «Bank Transfer (EU Only)» (available only for countries within the SEPA area), and «Bizum» (available only in Spain).

 

Regardless of the payment method selected and the delivery country chosen, you must complete the order form in «Your Patakara Cart» before finalising your purchase by completing the «I’m not a robot» CAPTCHA verification and clicking the «Submit» button.

 

Please remember to provide the recipient’s phone number by completing the «Recipient’s phone number» field. This allows the courier company or postal service to contact the recipient and complete delivery as quickly as possible.

 

If you select «Credit/Debit Card» as your payment method, you will be redirected to the Redsys payment platform after clicking «Submit». There, you will be able to enter your card details, select your preferred payment currency (usually between euros (EUR) and your local currency), and complete the purchase by clicking the «Pay» button. If you wish to change the language of the platform, you can do so using the «Select your language» menu located in the upper-right corner.

 

If you select «PayPal» as your payment method, you will be redirected to the PayPal payment platform after clicking «Submit». There, you may choose to pay by credit card, debit card or PayPal account. Enter the required information and complete your purchase by clicking the «Pay Now» button.

 

If you select «Bank Transfer (EU Only)» as your payment method, you will receive an order confirmation email after clicking «Submit» together with the information and instructions required to complete the bank transfer. Once we have received your payment, we will send you a second email confirming receipt of the funds.

 

Regardless of the payment method selected, your order will be considered complete once payment has been received. We will then send you an order confirmation email together with the corresponding invoice.

 

During the purchasing process, you will be asked to provide an email address. This address will be used not only to send your order confirmation and invoice, but also to communicate any information related to your purchase, such as shipping details and tracking information. Before finalising your order, please review all the information entered in the order form and ensure that it is accurate and complete.

Delivery

We ship our Patakara products worldwide. Shipping costs are automatically added in your order and depend on the country selected in the «Select delivery country» section, as well as on the number of product units ordered.

 

While Patakara products are manufactured in Japan, they are normally shipped directly from the manufacturer’s logistics centre in Taiwan. Depending on the destination and logistical circumstances, some European orders may be shipped from the Canary Islands (Spain). As a general rule, shipments are dispatched only on Mondays, Wednesdays and Fridays.

 

We do our best to ensure that your Patakara product reaches you as quickly as possible. However, depending on the delivery country selected in the «Select delivery country» section and the delivery address provided by the buyer, the most common delivery times after dispatch range from 2 to 5 business days. In some cases and for certain countries, average delivery times may extend to approximately 10–15 days. We appreciate your understanding and patience.

 

If you choose «Credit/Debit Card» or «PayPal» as your payment method, payment is usually received immediately. This automatically initiates the order fulfilment process, and we will do our best to dispatch your order as quickly as possible. If you choose «Bank Transfer (EU Only)» or «Bizum» (available only in Spain), your order will be shipped only after we have received your bank transfer or Bizum payment

 

Once your Patakara product has been shipped, we will send you an email confirming dispatch together with your tracking number. This allows you to check the status and location of your order at any time. Please remember to check both your inbox and your spam or junk mail folder.

 

Please note that responsibility for tracking and receiving the shipment rests with both the buyer and the recipient. Shipping costs do not include the possibility of changing the delivery address. The delivery address must be the one originally provided in the order form and shown on the corresponding invoice. If the delivery address is changed, the buyer and the recipient will be responsible for paying any fees charged by the courier or postal service. Likewise, the buyer and the recipient will also be responsible for any costs arising if the shipment is returned because the recipient refuses delivery or fails to collect the parcel within the collection period established by the courier or postal service.

 

Shipping charges do not include taxes, customs-related charges (such as duties, tariffs or import fees), nor any handling, storage, availability or payment-processing fees that may be imposed in the destination country. These amounts are not included in the price of your order and may represent an additional cost for the recipient. If this applies, we recommend contacting your local customs office for further information about the taxes, duties, tariffs and import charges applicable in your country. On 1 July 2021, the European Union removed the value added tax (VAT) exemption for imports of goods valued below EUR 22. As a result, all goods imported into the EU are subject to the applicable VAT.

Returns

You have 14 days from the date you receive your order to request the return of a product. Returns will only be accepted if the product is returned in the same condition in which it was shipped. It must be returned with its original packaging, labels and any other accompanying materials. For reasons of hygiene and health protection, opened products cannot be accepted for return.

 

The product should be returned using the same protective cardboard box in which it was delivered. If this is no longer available, the product should be returned in a similar protective box to ensure that it reaches our offices in the best possible condition.

 

Unless otherwise agreed, the cost of returning the product is the responsibility of the customer.

 

If you receive an incorrect product, it must also be returned in its original packaging. We will arrange delivery of the correct product or, if we are unable to provide a replacement within a reasonable period, we will refund the full purchase price.

 

If the return is due to an error on our part or to a manufacturing defect, we will reimburse the return shipping costs.

 

If the return is not due to a manufacturing defect or DOA (Dead on Arrival), a 5% handling fee will be deducted from the value of the product to cover restocking, payment processing and shipping costs. In addition, the customer is responsible for the cost of returning the product.

 

Once we have inspected the returned item, we will notify you whether you are entitled to a replacement product or a refund of the amounts paid for the returned item(s). Any refund will be made using the same PayPal account, credit or debit card, or bank account originally used to pay for the purchase.

 

Products damaged through misuse or negligence on the part of the buyer and/or recipient cannot be returned or replaced.

 

No exchange or refund will be made for products that are not returned in the same condition in which they were received or that show signs of use.

 

To help us resolve the matter as quickly as possible, please first contact us at shop@patakara.eu, stating the reason for the return and providing your name, contact telephone number, email address, invoice number and the tracking number associated with your shipment. Please also attach photographs showing the condition of the product received.

 

After contacting us and receiving our reply, return the unused product to the address provided, exactly as you received it, including all labels, wrapping and original packaging.

 

Returns sent freight collect will not be accepted unless previously authorised by our Customer Service Department.

Payments

In our online store, you can shop safely (all communications are encrypted using industry-standard SSL technology) and conveniently by choosing one of the following payment methods: «Credit/Debit Card» (payment by credit or debit card), «PayPal» (payment by credit/debit card or PayPal account), «Bank Transfer (EU Only)» (available only for countries within the SEPA area), and «Bizum» (available only in Spain).

 

If you choose «Credit/Debit Card» or «PayPal», your payment is processed immediately and your order automatically enters our processing and shipping workflow. At no time does our company have access to the details of the credit card, debit card or PayPal account used to complete your purchase.

 

Payments made using «Credit/Debit Card»are processed through the Redsys payment gateway, one of the most complete, fast, secure and advanced payment solutions available. Redsys incorporates Secure Authentication technology and has been developed in accordance with the standards and specifications of major international payment brands (Verified by Visa, MasterCard SecureCode, J-Secure, etc.), ensuring secure and reliable transactions. The platform is fully adapted for mobile devices, supports multiple languages and offers several authentication options to provide enhanced transaction security.

 

If you choose «Credit/Debit Card», clicking the «Submit» button in the order form will redirect you to the Redsys payment platform. There you will be asked to enter your credit or debit card details and, depending on your bank or card issuer, you may also be required to complete an additional authentication step. As our payment system complies with the European PSD2 Directive on secure online payments, which introduced Strong Customer Authentication (EMV 3-D Secure), your card will most likely need to have this security feature enabled. Authentication is usually completed by entering a one-time verification code sent by SMS or through your bank’s mobile app after you have entered your card details. This allows your bank or card issuer (Visa, Mastercard, American Express, etc.) to verify that the card is being used by its authorised holder. To complete your purchase, simply click the «Pay» button.

 

If you choose «PayPal», you may pay using either your PayPal account or, if you do not have one, with a Visa, Mastercard, American Express or Maestro card. After clicking the «Submit» button in the order form, you will be redirected to the PayPal payment platform. If you have a PayPal account, your purchaser information, including the delivery address, will be imported directly from your PayPal account. If you do not have a PayPal account, you will be able to enter your purchaser details, billing address, delivery address (if different from the billing address) and an email address, which will be used to send your purchase confirmation and any further information regarding your order. Once the payment process has been completed, PayPal will automatically send you a confirmation email.

 

If you choose «Bank Transfer (EU Only)» or «Bizum», once you have completed and submitted the order form in your shopping cart, you will receive an order confirmation email together with the information and instructions required to complete the bank transfer or Bizum payment. Once we have received your payment, we will send you a second email confirming receipt of the funds.

1. General information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Purpose of the website

 

 

 

 

 

 

 

 

 

 

 

 

3. Dispute resolution

 

 

 

 

 

 

 

 

 

 

 

4. Liability for content, links, and technical issues

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5. Intellectual property and unauthorized use of the website

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. Terms and conditions

for purchasing products

and services

 

 

 

 

 

7. Personal data protection

 

 

 

 

 

 

8. Jurisdiction

and applicable law

 

 

9. Modifications to

the Legal Notice

 

This Legal Notice regulates the use of the website https://patakara.eu in compliance with Spanish Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE).

 

Website owner:

 

• Trade name: PATAKARA.EU
• Owner: Tomás Jesús Rodríguez Rodríguez
• Tax Identification Number (NIF): 42174427V
• Address: Camino a la Costa, 31, 38789 Puntagorda (Islas Canarias), España
• Phone: +34 653035635
• Email: contact@patakara.eu

 

Hereinafter, the Owner shall be referred to as “the Provider”.

 

Official social media accounts:

 

This Legal Notice also applies to our official social media accounts:

 

https://www.instagram.com/patakara.eu/

https://www.instagram.com/patakara.world/

https://www.instagram.com/patakara.proage.es/

https://www.facebook.com/LiptrainerPatakara/

https://www.youtube.com/channel/UCIJeaIag5WwlObxsNfV8c2g

https://vimeo.com/patakaraeu

 

The website https://patakara.eu is intended for:

 

1. The sale of the Patakara facial trainer and its accesories.
2. The sale of personal wellness-related products.
3. The offer of paid online consultation and training services.

 

To ensure transparency and legal security, the activities of this website are governed by the following documents:

 

•  Patakara Products Sale Conditions
•  Privacy Policy
•  Cookies Policy

 

3.1. EU online dispute resolution

 

The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

 

Our email address for these purposes is: contact@patakara.eu.

 

3.2. Consumer dispute resolution

 

We are neither required nor willing to participate in consumer dispute resolution proceedings before a consumer arbitration board.

 

4.1. Provider’s liability

 

The Provider is committed to offering truthful and up-to-date information on its website https://patakara.eu. However, it does not guarantee the accuracy, completeness, or timeliness of the published information and is not responsible for:

 

• Errors or omissions in the content.
• Interruptions in the website’s operation.
• Loss of data or damage to users’ devices resulting from website use.

 

If any inaccurate or illegal content is detected, we will correct or remove it as soon as we become aware of it.

 

4.2. Liability for external links

 

This website may contain links to third-party websites over which we have no control. We assume no responsibility for the content of these sites or their privacy policies.

 

4.3. Use of website content by users

 

The use of accesible content on the website https://patakara.eu is at the user’s own risk.

 

The Provider does not guaraníes that the information on the website https://patakara.eu is suitable or sufficient for individual purposes and is not responsible for decisions made based on this information.

 

The content published on https://patakara.eu is informative and educational in nature and does not replace professional advice when needed.

 

5.1. Content protection

 

All content on https://patakara.eu, including:

 

• Texts, images, and videos.
• Training materials and courses.
• Graphic design and software.

 

is owned by the Provider or has been licensed with authorization and is protected by intellectual and industrial property law.

 

5.2. Prohibitions

 

The following actions are expressly prohibited:

 

Reproducing, distributing, or publicly communicating any content from the website https://patakara.eu without prior authorization from the Provider.

Unauthorized access to restricted areas of the website https://patakara.eu.

Using the website https://patakara.eu for fraudulent or illegal purposes.

 

Any infringement will be legally pursued.

 

The specific terms and conditions for purchasing products and services from https://patakara.eu are governed by the following documents:

 

•  Patakara Products Sale Conditions

 

Users must review these documents before purchasing any product or contracting any service.

 

The processing of user’s personal data is carried out in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679) and the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD).

 

For more information, please refer to our Privacy Policy.

 

Any dispute arising in connection with this website will be governed by and interpreted in accordance with the laws of Spain and submitted to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife, Spain.

 

The Provider reserves the right to modify this Legal Notice at any time to adapt it to regulatory changes or website updates.

 

Users are responsible for periodically reviewing this section.

Updated

 

Approved by

 

 

Introduction

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Terms and Definitions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Ordering Goods and Payment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Delivery of Goods

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Return of Goods

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5. Copyright

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. Liability

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7. Governing Law and

Dispute Resolution

 

 

 

 

 

 

 

 

 

 

 

Seller Details

These conditions were last updated on January 15, 2025.

 

Mr. Tomás Jesús Rodríguez Rodríguez, holder of Tax Identification Number (NIF) 42174427V, owner of the domain and website https://patakara.eu.

 

Mr. Tomás Jesús Rodríguez Rodríguez, holder of Tax Identification Number (NIF) 42174427V, hereinafter referred to as the “Seller,” publishes this Public Offer for the sale of goods available on the Seller’s official website: https://patakara.eu.

 

The contract resulting from the acceptance of this Offer will be governed by the legislation of the Seller’s country, specifically Spanish law.

 

By agreeing to the terms described below and accepting them (consent given through payment for the Goods), the person accepting this Offer acquires the status of Buyer.

 

The Buyer is advised to carefully read this document before proceeding with the payment.

 

If the Buyer disagrees with any of the points outlined herein, the Seller recommends refraining from performing any actions necessary to accept this Offer.

 

Public Offer (hereinafter referred to as the “Offer”): A public proposal addressed to any adult individual with full legal capacity to enter into a sales contract. Through this Offer, one party (the “Seller”) agrees to transfer goods to the other party (the “Buyer”), and the Buyer agrees to accept the goods and pay the established price.

 

Acceptance of the Offer: The Buyer’s full and unconditional acceptance of the terms stipulated in this Offer. Acceptance is deemed to have occurred when the Buyer:

 

• Makes full payment for the Goods in accordance with the procedure established in this Offer, thereby entering into a retail purchase and sale contract under the terms described in this Offer.

 

Buyer: Any adult individual with full legal capacity who accepts the Offer and places an order for goods through the official website https://patakara.eu.

 

Identification Data: A set of information provided by the Buyer during the verification and acceptance of the Offer, used to confirm the identity of the person possessing this data as the Buyer (Buyer verification).

 

Buyer’s Personal Information: Any data directly or indirectly related to an identified or identifiable natural person (the subject of personal data), including:

 

• Personal information provided by the Buyer during the verification and acceptance of the Offer, including personal details.
• Any other information related to the Buyer.

 

Warranty Period: The period during which the manufacturer or Seller guarantees the quality of the goods and undertakes to accept the goods from the Buyer to perform a quality review (expert examination) and comply with the relevant legal requirements.

 

The warranty period for Patakara products is 6 months (as established by the manufacturer). A warranty case is considered valid when:

 

1. The product has a hidden defect that could not be detected at the time of purchase.
2. The defect manifests during normal use within the warranty period.

 

A warranty case is not considered valid when:

 

• The defects are not related to a manufacturing fault but are the result of improper use and/or inadequate maintenance of the product, including non-compliance with the usage instructions and maintenance guidelines.

 

2.1. The Seller offers Goods for sale in accordance with the current price list published on its official website, https://patakara.eu, and the Buyer agrees to the terms of this contract by placing an order, making payment, and receiving the Goods.

 

2.2. Orders for Goods must be placed by the Buyer exclusively through the Seller’s official website: https://patakara.eu.

 

2.3. To place an order, the Buyer must complete and submit the appropriate form on the Seller’s website. By registering and submitting this form, the Buyer agrees to provide complete, accurate, and up-to-date information in the required fields. The Seller reserves the right to request additional information if necessary to process the order.

 

2.4. Payment for the Goods can be made using the following methods:

 

• Debit or credit card.
• PayPal, with an additional 5% fee as a commission.
• Bank transfer (for SEPA countries) or Bizum (available only in Spain).

 

The price of the Goods is stated in euros (€) and does not include value-added tax (VAT) or similar taxes. Payment can be made:

 

1. In euros (€).
2. In the local currency of the country from which the payment is made, according to the conversion rate applied by:

 

• The Buyer’s associated banking provider, or
• The selected payment platform.

 

If VAT or other applicable taxes in the Buyer’s country are required, it will be the Buyer’s sole responsibility to pay these amounts.

 

The Buyer is responsible for verifying the conversion rate and any additional charges applied by their financial institution or payment platform.

 

2.5. When choosing the “Debit or Credit Card” payment method, the Buyer will be redirected to the Redsys payment platform. Payment is completed by entering the card details and selecting the appropriate currency.

When selecting “PayPal,” the Buyer will be redirected to the PayPal platform, where payment can be made using a debit/credit card or a PayPal account.

 

When selecting “Bank Transfer” or “Bizum,” the Buyer will receive an order confirmation at the email address provided in the Order form. This email will include, among other details:

 

• The name of the selected product, its price, and the total order amount.
• The necessary data and instructions to complete either of these two operations.

 

2.6. The Seller reserves the right not to confirm the Buyer’s order in the following cases:

 

• Payment has not been received.
• The requested Goods are unavailable.
• Delivery cannot be made to the address provided by the Buyer.

 

2.7. The Buyer agrees to make payment within a maximum of 72 (seventy-two) hours from the moment the Seller sends the Order confirmation email to the email address provided by the Buyer.

 

2.8. Once payment has been received, the Seller will send the Buyer an email confirming receipt of the funds and attach an invoice corresponding to the Order.

 

2.9. The Seller reserves the right to unilaterally modify the prices of the Goods published on its website, https://patakara.eu, without prior notice to the Buyer.

 

2.10. The price of the Goods is fixed for the Buyer only during the period specified in clause 2.7. If the Buyer fails to make payment within the specified timeframe, the Seller is not obligated to confirm the order or maintain the original price and conditions. In such cases, the price of the Goods may be unilaterally modified by the Seller.

 

2.11. The Buyer is responsible for any errors made during the payment process for the Goods. The Seller is not liable for losses or other negative outcomes resulting from incorrect data provided by the Buyer.

 

2.12. The contract is deemed concluded and effective for both parties at the moment the Buyer makes payment for the Goods. The effective date of the contract will be the date on which the funds are received in the Seller’s bank account or an authorized third party’s account.

 

2.13. In the case of payment via a bank card, the Buyer must use a card issued in their name. Refunds, when applicable under the terms of this Offer, will only be processed in the name of the cardholder who made the payment.

 

2.14. By accepting this Offer, the Buyer expressly consents to the processing of the personal data provided to the Seller. This consent is granted for the purpose of formalizing and fulfilling the obligations assumed by the Seller under this Offer.

 

2.15. By providing their email address and contact phone number, the Buyer authorizes the exchange of electronic correspondence through open channels (such as the Internet and messaging applications). Electronic correspondence will be considered equivalent to written correspondence between the parties.

 

2.16. The Seller will provide the Buyer with support and additional information on the use of the purchased Goods through a private Telegram channel, available during the warranty period. Afterward, access to support will be at the Seller’s discretion.

 

3.1. The order fulfillment time depends on the availability of the requested Goods in the Seller’s warehouse and the time required to process the order. In exceptional cases, the order fulfillment time may be individually agreed upon with the Buyer, depending on the characteristics and quantity of the requested Goods.

 

If part of the order is not available in the Seller’s warehouse, including cases due to reasons beyond the Seller’s control, the Seller reserves the right to cancel the unavailable items from the Buyer’s order. The Seller will notify the Buyer of any changes to the order composition via email.

 

3.2. When placing an order, the Buyer must select the “Delivery Method” and provide the corresponding delivery address.

 

3.3. Once the Goods have been shipped, the Seller shall provide the Buyer, within 24 hours, with a shipping notice that includes:

 

 • The corresponding tracking number.

 • A link to the shipment tracking system of the transportation company or postal service responsible for delivering the Goods.

 

This information will be sent to the email address provided by the Buyer in the Order form.

 

3.4. The Buyer is responsible for tracking the status of their order and ensuring its receipt.

 

3.5. The delivery cost is calculated automatically at checkout and depends on the destination country and the quantity of Goods ordered.

 

Goods are shipped from the manufacturer’s warehouse in Taiwan or designated distribution centers (depending on the destination country) three times per week (Monday, Wednesday, and Friday).

 

The Buyer is responsible for paying delivery costs and any applicable customs duties and/or fees.

 

3.6. Delivery costs do not include:

 

• Taxes or customs fees (duties, tariffs, import taxes, etc.).
• Storage costs in the receiving country.
• Payment procedures established by local authorities.

 

These additional costs are the sole responsibility of the Buyer and are not related to the payment made for the order.

 

3.7. Delivery will be made to the address provided by the Buyer in the Order form. If delivery to this address is not possible, the package will be made available for collection by the Buyer or an authorized person at the offices of the transportation company or postal service, as determined by the transportation company or postal service.

 

The delivery cost does not include the possibility of changing the delivery address.

 

The delivery address must match the address provided by the Buyer in the Order form.

 

In the event of discrepancies or errors in the provided address, the Buyer will be responsible for any additional charges and/or losses. The Seller reserves the right to claim reimbursement from the Buyer for damages and extra expenses arising from address changes or errors in the provided address. Additionally, the Buyer will be responsible for extra costs associated with the return of Goods due to non-receipt and/or expiration of the storage period at the destination.

 

3.8. The order is considered delivered when:

 

• The Goods are handed over to the recipient or an authorized person at the delivery address indicated in the Order form, or
• The shipping company confirms that the Goods have been delivered.

 

3.9. If the Buyer provides incorrect information or erroneous contact details, the Seller will not be responsible for improper delivery or the inability to fulfill the order.

 

3.10. Ownership of the Goods and associated risks (accidental damage and/or loss) are transferred to the Buyer at the time of receipt of the Goods.

 

The order is considered delivered when the Goods are received by the Buyer or an authorized person. By accepting the Goods, the Buyer confirms satisfactory fulfillment of the order

 

4.1. Order Cancellation Before Shipment

 

The Buyer has the right to cancel the order at any time before the Seller has shipped the goods. To do so, the Buyer must notify the Seller by sending a cancellation request via email to shop@patakara.eu.

 

The request must include:

 

• Order details.
• Payment method used.
• Delivery method and address for the goods.
• Buyer’s personal information.
• Bank details (if applicable, depending on the order’s payment method).
• Buyer’s signature.

 

The Seller will respond to the Buyer within a maximum of 48 hours, indicating whether the cancellation request can be fulfilled.

 

If the cancellation is accepted:

 

• A refund will be issued within 5 business days of receiving the returned goods.
• The refund will be made using the same payment method used by the Buyer (credit/debit card, PayPal, bank transfer, or Bizum).
• Bank fees, tariffs, and other associated cancellation costs will be deducted.

 

4.2. Non-Delivery Due to Causes Not Attributable to the Seller

 

If the Goods have been shipped but are not delivered due to causes not attributable to the Seller, such as:

 

•  The Buyer’s refusal to accept the Goods.
•  An incorrect delivery address provided by the Buyer.
•  The Buyer’s failure to follow up on or respond to notifications from the transportation company.
•  Lack of notification or alert by the transportation company to the Buyer (provided the Seller has correctly provided the tracking information).
•  The Buyer’s failure to collect the order within the collection period specified by the transportation company.

 

The Seller shall have the right to:

 

1. Require the Buyer to:

• Reimburse the total cost of the non-accepted Goods.
• Compensate for additional costs resulting from the non-delivery, including but not limited to:

 

• Storage fees.
• Transportation costs related to the return and/or reshipment of the Goods.

 

 2. Refund conditions (if applicable):

 

• The Seller shall not be obligated to refund the original shipping costs.
• If the Buyer does not wish for the Goods to be reshipped, the Seller may process a partial refund, deducting the additional costs incurred due to the non-delivery.

 

Note:

 

• The Seller undertakes to provide the Buyer with the necessary information to track the shipment, including a link to the tracking system of the transportation company or postal service, along with the corresponding tracking number, within a reasonable timeframe after shipment.

 

The Buyer shall be responsible for:

 

• Adequately tracking the status of the order using the link and tracking number provided.
• Coordinating with the transportation company or postal service to ensure the receipt or collection of the Goods within the period specified by the same.

 

If the transportation company or postal service does not notify or alert the Buyer, resulting in the return of the Goods to the Seller, the Seller shall not be liable for the additional costs incurred, except in cases of demonstrable negligence on the part of the Seller in providing the tracking information (e.g., an incorrect tracking number).

 

4.3. Voluntary Return of Goods by the Buyer

 

The Buyer has the right to return the Goods within 14 calendar days of their receipt, under the right of withdrawal, provided the following conditions are met:

 

• The Goods remain in their original condition, retaining their consumer properties and original packaging.
• The Goods have not been opened or used and are in a condition suitable for resale.

 

The return of the Goods must be carried out using the same protective packaging in which they were received. If this is not possible, the Buyer must pack the Goods in rigid packaging with similar characteristics to prevent damage during transport.

 

Costs associated with the return:

 

• The direct costs of returning the Goods will be borne by the Buyer.

 

Additional conditions:

 

1.  For returns unrelated to manufacturing defects or delivery issues, the Buyer shall cover the transportation costs associated with the return.
2.  For returns outside the legal withdrawal period or under specific circumstances agreed upon between the Buyer and the Seller, the Seller may apply a 10% compensation of the value of the Goods.

 

Refund:

 

• The refund for the cost of the Goods, minus the applicable costs mentioned above (if any), will be processed within 14 calendar days of the Seller receiving the returned Goods.

 

Note:

 

• Original shipping costs will not be refunded unless the return is due to defects in the Goods or delivery errors attributable to the Seller.

 

4.4. Return Due to Order Discrepancy

 

In the event of a return due to the receipt of goods that do not match the items ordered and paid for, the return will only be accepted if the goods are in their original packaging.

 

The Seller will replace the goods or, by mutual agreement with the Buyer, process a refund once the incorrect goods are returned by the Buyer.

 

In this case, the return shipping costs will be covered by the Seller.

 

4.5. Return Due to Defective Goods

 

If the goods are defective, the Buyer has the right to request a replacement with goods of appropriate quality or a proportional price reduction. Instead of these claims, the Buyer may cancel the purchase and request a refund of the paid amount. In such cases, the Buyer must return the defective goods to the Seller upon request, at the Seller’s expense.

 

4.6. Return Procedure

 

The Buyer must initiate the return by sending a written request in electronic format to shop@patakara.eu.

 

4.7. Refund Form

 

To process the refund, the Buyer must complete the “Refund Request Form” provided by the Seller and send it to shop@patakara.eu.

 

4.8. Refund Timeline

 

Refunds will be processed within a maximum of 14 days from the notification of cancellation and, where applicable, after receiving the returned goods.

 

5.1. The Seller’s website, https://patakara.eu, contains materials protected by copyright, trademarks, and other elements covered by law, including but not limited to: texts, photographs, and graphic images.

 

5.2. The use of the website https://patakara.eu is carried out at the Buyer’s sole responsibility and risk.

 

• The Seller does not guarantee the continuous or error-free operation of the website and shall not be held liable for any damages or losses resulting from its use.
• The Seller is also not responsible for potential negative consequences caused by:

 

• The incompatibility of the Buyer’s equipment or software with the website’s requirements.
• The lack of adequate measures to protect personal data against unauthorized access or unlawful activities by third parties.

 

6.1. The Seller shall not be held liable for incorrect delivery of the Goods if the Buyer provides an incorrect delivery address and/or inaccurate details of the authorized person to receive the Goods.

 

6.2. The Seller shall not be held responsible if the Buyer’s expectations regarding the characteristics and properties of the Goods are not met.

 

6.3. The Seller shall not be liable for any losses (including damage or lost profits) that may result from the use of the Goods, particularly if:

 

• Such losses are caused by improper use of the Goods by the Buyer or third parties.
• The usage instructions provided have not been followed.

 

6.4. If the Goods were purchased through https://patakara.eu as part of a special offer that includes bonuses (such as manuals, technical support, or access to exclusive content), these bonuses are only available to the original Buyer. If the Goods are transferred to a third party, the new owner will not be entitled to these bonuses.

 

• The Seller’s obligations related to special offers are exclusively limited to the original Buyer identified in the order.

 

6.5. The Seller shall not be held responsible for failing to meet the conditions of this Offer Agreement in cases of force majeure, including but not limited to:

 

• Government actions.
• Natural disasters (fires, floods, earthquakes).
• Power outages, strikes, or civil unrest.
• Trade restrictions or international sanctions.
• Cyberattacks or any other circumstances beyond the Seller’s control.

 

As well as any other circumstances, not limited to the ones listed above, that may affect the Seller’s ability to fulfill their obligations.

 

7.1. This contract, as well as the rights and obligations of the parties, shall be governed by Spanish law, including the provisions of Directive 2011/83/EU of the European Parliament and of the Council of the European Union dated October 25, 2011.

 

7.2. All correspondence between the parties (claims, notifications, demands, or other communications) must be sent to the respective email address of each party.

 

7.3. In the event of disputes not specifically addressed in this contract, the parties shall adhere to Spanish law. Disputes between the parties shall be resolved in the courts corresponding to the Seller’s place of registration.

 

Tomás Jesús Rodríguez Rodríguez
42174427V
Camino a La Costa, 31
38789 Puntagorda (Canary Islands)
Spain
+34 653035635
contact@patakara.eu

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Types of cookies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cookies used on our website

 

 

 

 

 

 

 

 

 

 

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the cookies’ configuration

Cookies are data downloaded into the user’s PC/smartphone/tablet when accessing certain web pages for the purpose of saving and extracting the end user equipment information. Among other functions, cookie files allow storing and extracting information about the user’s search queries, in order to improve the quality of the service offered.

 

According to various classification principles:

 

1. Depending on the domain managing entity, from which cookies are sent and data are processed, two types may be defined:

 

Own cookies: the cookies coming to your end user device from our own devices or domains.

Third party cookies: the cookies coming to your end user device from any other cooperating entity’s device or domain.

 

2. Depending on the sojourn time in the client search system, reference is made to:

 

Single-session cookies: the cookies which are active for as long as the user is accessing the website, or for as long as the requested service is being provided.

Permanent cookies: the cookies which are stored for a certain time on the end user’s device, and which become available as soon as the user connects to the website.

 

3. Depending on the purpose of data processing:

 

Technical cookies: the cookies which are required to use the website and to provide services.

Personalization cookies: the cookies which allow the user to access a service with general features, pre-set on the end user’s device subject to a number of criteria (language, search system type, etc.).

Analytical cookies: the cookies which allow to monitor and to generate statistical analysis of the website’s behavior to which they relate.

Advertising cookies: the cookies which allow managing the advertising space of a web page, application or platform from the page where the requested service is provided.

Behavioral advertising cookies: the cookies on which information about the users’ behavior, as received through the user’s search queries, is stored, which allows developing a special ad view profile.

 

Currently, www.patakara.eu does not use its cookie files, web beacons, local storage, or other similar technologies. Only entities cooperating with us may use this type of technologies via our site. One of them is Paypal, which may use these technologies when the user chooses this payment system to buy a product offered in our shop (to find more details about the use of the technologies by the said company, please consult their Cookies, Web Beacons, and Similar Technologies), and 1and1.es, our hosting provider, which may only use these technologies on our site to conduct statistical analysis of the portal use (to find more details about the use of the technologies by 1and1.es, please consult their Cookie Policy).

 

Users may consent to the use of cookies, or withdraw such consent at any time, using their browser via which they may permit, limit, block or remove the cookies which may be used on our website.

 

This may be done in various forms, subject to the type of the Internet search browser. Below you will find information on how to configure or to remove cookies in main browsers:

 

Internet Explorer

Firefox

Chrome

Safari

 

Moreover, the user can also manage the cookies warehouse of their search system, and disable the same using the following tools:

 

Ghostery

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In case the user does not allow installation via their browser of cookies required for his/her end user device (as defined in the first paragraph of the previous section), he/she might fail to gain correct access to our site’s content and services.

 

However, if the user continues to stay on our portal without changing their browser’s configuration, it is assumed that the user gives his/her consent to the use of cookies previously rejected, on terms set out in this Cookie Policy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Security

The Patakara.eu shop undertakes to keep confidential the personal data of our customers and the site visitors.

 

When a user enters the site, the server records automatically their technical data, such as the domain name and the IP address. We gather these data for statistical purposes; this helps us to administer the site and to solve technical problems.

 

When ordering an item, the buyer shall provide their contact details: name, postal address, telephone number and e-mail address. Such information is used by us for internal purposes only, to contact our customers and inform them of products and services. We need your bank details, such as the debit or credit card number, to issue invoices for products and services. We also store the customers’ e-mail addresses and their messages with our responses, in order to solve any possible additional question.

 

We use both soft- and hardware to protect the information collected against loss, modification and unauthorized use. Personal data of the customers shall be accessed by the shop employees on a “need-to-know” basis.

 

Information may be transmitted to third parties in a limited number of cases: upon a writ, a court order, or in order to assist in proceedings.

 

This website may contain links to third party sites which are not covered by our confidentiality policy.

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