Order

 

At our shop, the following payment options are available: PayPal (by a credit card, a debit card, or a PayPal account) or prepayment (by bank transfer).

 

If you choose option 1, you can add your goods to the cart using the «PayPal» button. You will be readdressed to a new browser tab – to your shopping cart through the PayPal platform. After that, you will be able to view, change status or continue shopping, by clicking the «PayPal Check Out» (if you have a PayPal account) or «Check Out» button (if not), or continue shopping by clicking the «Continue Shopping» link which will turn you back to our e-shop. At any time, you can view and edit your order list, and terminate the shopping by clicking on «View Cart».

 

Products are added to the cart using the «Order» button and are kept there until the shopping is completed. Clicking the «Order» button will readdress you to a new browser tab – to your shopping cart through the PayPal platform.

 

At any time, you can view and edit your order list, and terminate the shopping by clicking «View Cart».

 

Instant shopping is done by clicking «PayPal Check Out» or «Check Out» buttons (if you do not have a PayPal account).

 

If you choose option 2, use the «Prepayment» button which can be found near each product’s details, to access the order form. Once the order is completed and sent, you will receive a request confirmation per e-mail, together with bank transfer instructions and details.

 

The delivery is included in the product price.

 

When completing the shopping, you will be asked to specify your e-mail address to be used not only for purchase confirmation, but also for any other data in respect of the requested product (such as, for example, the delivery date and the order’s tracking number).

Delivery

 

We ship our products virtually to any part of the world.* The delivery is included in the product price.

 

Items are delivered by a courier company, directly from the manufacturer’s warehouse in Taiwan. We do our best to ensure that you receive your order as soon as possible, but depending on where you live, the delivery can take 4 to 15,  and sometimes up to 30 working days. In any case, we appreciate your understanding and patience.

 

When paying for an order via the PayPal system, payments are received instantly, which automatically starts the shipment procedure. If you choose the prepayment option, the order will only be shipped upon receipt of the bank transfer requested. Please note that the goods are only shipped on Mondays, Tuesdays and Thursdays.

 

The buyer can track his/her shipment using the waybill number e-mailed to him/her once the order is shipped.

 

The delivery cost does not include any possible customs duties that are imposed, charged and payable in the country of order receipt.

 

* with the exception of CIS countries: Azerbaijan, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan and Ukraine.

Return

 

The goods may be returned within 14 (fourteen) days only, provided that the packaging of the trainer and of the rubber band is intact. Due to hygiene and health safety requirements, opened products shall not be accepted for return.

 

Products shall be returned in the same packaging they have been received. Should it be impossible to send the item in the same packaging the product has been delivered, the customer is obliged to return it in a hard box with similar parameters to prevent shipping damage.

 

Return delivery to the seller shall be paid by the buyer.

 

Should a wrong product be delivered, it must be returned in the original packaging as well. We will take care of delivering the right product to you, or will refund the full amount to you if we are not able to offer a replacement in reasonable time.

 

If the return is due to an error from our part, or to a factory defect, we will pay the return delivery.

 

If the return is not due to a factory defect, or is not DOA (defective on arrival upon delivery), a 5 % fee will be charged on the product price for payment processing and product mailing. Moreover, the return product delivery shall be paid by the customer.

 

We will test the returned item and notify you of whether you are entitled to a product replacement or to the full refund of the amount paid for the item. The payment will be transferred to the same PayPal payment card, to the credit card, or to the same bank account which was used to pay for the purchase.

 

Any item damaged due to the buyer’s fault shall not be accepted for return.

 

 

After you contacted us, as stated above, return the unused product to the address stated in the response letter, in the condition it was received in: labeled, wrapped in protective and original packaging.

 

No refund or cash on delivery for the shipment shall be accepted, unless previously approved by our customer service.

Shopping Help

Payment

 

At our shop, the following payment options are available: PayPal (by a credit card, a debit card, or a PayPal account) or prepayment (by bank transfer).

 

When using the PayPal platform, payments are processed  instantly. You can pay for your purchase using a PayPal account, and if you do not have any such account, using Visa, MasterCard, AmericanExpress or Maestro cards. By clicking the «PayPal Check Out» or «Check Out» buttons located on the same page, the shopping will start.

 

If you have a PayPal account, then the buyer’s details, including the delivery address, will be taken directly from your PayPal account. If you do not have an account, then, when shopping, you will be able to state the buyer, the invoice address, the delivery address (if other than the payment address), and the contact e-mail to which the purchase confirmation will be sent. Any other messages informing you of your order status will be sent to that e-mail address as well.

 

Once the shopping is completed, you will automatically receive a confirmation e-mail from PayPal.

 

If you choose option 2, use the «Prepayment» button which can be found near each product’s details, to access the order form. Once the order is completed and sent, you will receive a confirmation e-mail, together with bank transfer instructions and details.

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