Data Protection

Contact

Shopping Help

About Us

 

 

WHAT

 

 

WHO

 

 

HOW

Data Protection

Contact

Shopping Help

About Us

Data Protection

Contact

Shopping Help

About Us

Data Protection

Contact

Shopping Help

About Us

The independent Patakara.eu company is established in Spain and has a wide network of partners around the world. Our company’s mission is to bring health, well-being and beauty to the world, and to promote healthy and innovative lifestyle. We believe that the crucial aspect of human life is health.

 

 

Our company has a distribution agreement with the manufacturer of Patakara products and accessories that designates us as an official distributor and gives us the right to sell Patakara products and accessories.

 

We ship our products and accessories to any part of the world.

Reliability and flexibility

 

 

 

 

 

 

 

 

Selling right certificate

About us

Patakara.eu - Sobre el proceso de compra en Patakara.eu

The Patakara product you choose is added to your shopping cart by clicking the "Add to Cart" button next to the product information. After clicking the "Add to cart" button, you will be redirected to "Your Patakara Cart" page. After that, you will be able to view, change the status and finalize the purchase (complete the order form, select the shipping method and preferred payment option) or continue shopping by clicking the "Back to Store" button located on the links menu at the top of the page.

 

At any time, you will be able to view, update the list of your products and finalize the status of your order by clicking the "View Cart" button that will appear at the top of the page.

 

In our store, you can choose between two shipping methods and three

payment options.

 

You can choose between two shipping methods: "Standard Delivery" (slower and no tracking number) and "Express Delivery" (faster and with the tracking number).

 

The delivery is automatically included in the product price and depends on the shipping method and the product amount.

 

Whichever delivery method you choose, we accept the following payment types: "Credit Card" (to pay by credit or debit card), "PayPal" (to pay by credit/debit card or with PayPal) and "Bank Transfer”.

 

Whichever shipping method and payment type you choose, you need to complete the order form in "Your Patakara Cart" before finalizing a purchase by clicking the "Submit" button.

 

Remember to provide a recipient's phone number by filling in the "Addressee's phone number" box. Thus, the courier service provider can contact the recipient and make the delivery as quickly as possible.

 

If you select the "Credit Card" payment option, you will be redirected to the RedSys payment platform after you click the “Submit” button. There, you can enter the details of your card and finalize the purchase by clicking the "Pay" button. If you want to change the language of the platform, you can do it in "Select your language", above right.

 

If you select the "PayPal" payment type, after clicking the "Send" button you will be redirected to the PayPal payment platform, where you can choose between the payment by credit card, or debit card, or with PayPal. Enter the required information and complete the order process by clicking on the "Pay Now" button.

 

If you select the "Bank Transfer" payment type, after clicking the "Send" button, you will receive an email order confirmation along with all instructions and data necessary to complete a bank transfer. Once the payment is credited to our account, you will receive another email confirming the receipt of your transfer and the shipment of your order.

 

Whatever payment method you choose, once we have received the payment for your purchase, your order will be deemed complete. We will send you an order confirmation email along with the corresponding invoice, and we will begin processing your order.

 

During the payment process, you will be asked to provide an email address which will be used to communicate and send your order confirmation (along with the corresponding invoice) as well as any other details about your purchase such as shipping date and the order’s tracking number.

 

We ship our products and accesories to any part of the world. The delivery is automatically included in the product price and depends on a shipping method chosen and the amount of the requested product.

 

While Patakara products are manufactured in Japan, items are delivered by a courier company, directly from the manufacturer’s warehouse in Taiwan and are only shipped on Mondays, Wednesday and Friday.

 

We do our best to ensure that you receive your order as soon possible, but depending on the chosen delivery method and the address, the delivery can take between 20 and 30 business days for "Standard Delivery" and between 2 and 3 days for "Express Delivery". In some cases and for certain countries, the delivery times can be delayed up to 60 days in "Standard Delivery" and up to 10-15 days in "Express Delivery". In any case, we appreciate your understanding and patience.

 

Whether you select "Standard Shipping" or "Express Shipping", you will receive an email from Patakara.eu notifying you that your purchase has been shipped and the corresponding tracking number. Thus, at all times, you will be able to know the status and location of your order. Please don't forget to check both your email manager's inbox and spam folder.

 

Remember that the responsibility for tracking the shipment rests with the buyer and with the recipient of the shipment. Shipping costs do not include the possibility of changing the delivery address. The delivery address must be the one initially indicated in the order form (and that is reflected in the corresponding purchase invoice). If that is the case, the recipient will be responsible for paying any fee that, due to a change in the delivery address, is stipulated by the transport company in charge of delivering your order. In the same way, the recipient will be responsible for the costs involved in the order being returned, either because the addressee rejects it at the time of delivery, or because, after being available to be picked up, the period set by the company in charge of the delivery had expired.

 

The delivery cost does not include any possible customs duties that are imposed, charged and payable in the country of order receipt. These amounts are not included in the order and shall be paid on top of its price. Please contact the local customs service for more detailed information on duties and taxes in your country. On July 1, 2021, the EU removed the exemption from value added tax (VAT) for the import of goods whose value does not exceeds € 22. As a result, all goods imported into the EU will be subject to VAT.

 

The goods may be returned within 14 (fourteen) days only, provided that the packaging of the trainer and of the rubber band is intact. Due to hygiene and health safety requirements, opened products shall not be accepted for return.

 

Products shall be returned in the same packaging they have been received. Should it be impossible to send the item in the same packaging the product has been delivered, the customer is obliged to return it in a hard box with similar parameters to prevent shipping damage.

 

Return delivery to the seller shall be paid by the buyer.

 

Should a wrong product be delivered, it must be returned in the original packaging as well. We will take care of delivering the right product to you, or will refund the full amount to you if we are not able to offer a replacement in reasonable time.

 

If the return is due to an error from our part, or to a factory defect, we will pay the return delivery.

 

If the return is not due to a factory defect, or is not DOA (defective on arrival upon delivery), a 5 % fee will be charged on the product price for payment processing and product mailing. Moreover, the return product delivery shall be paid by the customer.

 

We will test the returned item and notify you of whether you are entitled to a product replacement or to the full refund of the amount paid for the item. The payment will be transferred to the same PayPal payment card, to the credit card, or to the same bank account which was used to pay for the purchase.

 

Any item damaged due to the buyer’s fault shall not be accepted for return.

 

 

After you contacted us, as stated above, return the unused product to the address stated in the response letter, in the condition it was received in: labeled, wrapped in protective and original packaging.

 

No refund or cash on delivery for the shipment shall be accepted, unless previously approved by our customer service.

 

In our shop, you can buy safely (all communication is encrypted using industry-standard SSL) and choose conveniently between the following methods of payment: "Credit Card" (to pay by credit or debit card), "PayPal" (to pay by credit/debit card or with PayPal) and "Bank Transfer”.

 

If you select "Credit Card" or "PayPal", payments are processed immediately, automatically initiating the process of shipment of your order. Our company does not have access to information about your credit/debit card or the PayPal account that you use to make a purchase.

 

The "Credit Card" payment is made through RedSys payment gateway (one of the fastest, the most complete, secure and advanced payment solutions in the market) that has the Secure Authentication System and is developed under the standards and specifications of international brands verified by Visa, MasterCard SecureCode, J-Secure etc., which guarantees its reliability. The RedSys gateway makes card payment a comfortable and secure event, adapted for mobile devices, which includes different multi-language authentication options to ensure transaction security.

 

If you select the "Credit Card" option, after clicking the "Submit" button in your shopping cart, you will be redirected to the "RedSys" payment platform where you will need to enter your credit or debit card details. Depending on the card-issuing bank, an authentication code may be requested. The purchase is finished by clicking the "Pay" button.

 

If you select "PayPal", you can pay using PayPal or, if you do not have a PayPal account, using a Visa, MasterCard, American Express or Maestro card. After you click the "Submit" button located in your shopping cart, the payment process will start. If you have a PayPal account, buyer information, including the shipping address, will be taken directly from your PayPal account. If you do not have a PayPal account, during the purchase process, you will be able to enter buyer’s information, billing address, shipping address (if different from billing address), and electronic mail address. Once it’s completed, you will be sent a purchase confirmation and any other communication to keep you up to date about the status of your order. When the PayPal purchase process is complete, you will automatically receive a confirmation message via email.

 

If you select the "Bank Transfer" payment type, once you have filled out and submitted the order form found in your shopping cart, you will receive an order confirmation by email along with instructions and data necessary to complete a bank transfer payment. Once we receive the payment for the transfer, you will receive another email confirming the receipt of your transfer and the shipment of your order.

Order

Delivery

Return

Payment

Shopping Help

La tienda Patakara.eu se compromete a mantener la confidencialidad de los datos personales de los clientes y visitantes del sitio.

The Patakara.eu shop undertakes to keep confidential the personal data of our customers and the site visitors.

 

When a user enters the site, the server records automatically their technical data, such as the domain name and the IP address. We gather these data for statistical purposes; this helps us to administer the site and to solve technical problems.

 

When ordering an item, the buyer shall provide their contact details: name, postal address, telephone number and e-mail address. Such information is used by us for internal purposes only, to contact our customers and inform them of products and services. We need your bank details, such as the debit or credit card number, to issue invoices for products and services. We also store the customers’ e-mail addresses and their messages with our responses, in order to solve any possible additional question.

 

We use both soft- and hardware to protect the information collected against loss, modification and unauthorized use. Personal data of the customers shall be accessed by the shop employees on a “need-to-know” basis.

 

Information may be transmitted to third parties in a limited number of cases: upon a writ, a court order, or in order to assist in proceedings.

 

This website may contain links to third party sites which are not covered by our confidentiality policy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Security

Personal data protection

Patakara - Salud, juventud y belleza, valores eternos.

This legal notice sets the terms of use of the www.patakara.eu website, made available to Internet users by its owner, Mr. Tomás Jesús Rodríguez Rodríguez (hereinafter “the Owner”), having its seat in: Spain, 38789 Puntagorda, El Roque str., 13, tax number 42174427V.

 

 

Accessing the www.patakara.eu provides the user status to you and implies full and unconditional acceptance of any and all terms contained in this Legal Notice by the user.

 

The content of this Legal Notice is subject to modifications, therefore, the user shall be deemed to have accepted the version of the Legal Notice last published by the Owner at the time the user is provided access to the website.

 

The use of some services offered on www.patakara.eu may be restricted by special terms which, eventually, replace, supplement and/or modify this Legal Notice. Access to the said services implies acceptance of special terms applicable to such services. Therefore, users shall review the terms of use every time a service is used by them.

 

Access to the www.patakara.eu website is also restricted by notices, terms of use and manuals, which the Owner shall made available to the user, and which may replace, supplement and/or modify this Legal Notice.

 

In general, for a user to access the website’s functionalities, no subscription or registration is required. However, the access to certain services offered via the website may be conditioned upon prior completion of a subscription form. In this case, the user guarantees that all data communicated by him/her in the subscription form(s) are true and correct. The user undertakes to, and assumes the liability for all information provided, which should conform to the real situation at all times.

 

The user shall utilize the functionalities and/or services provided by the Owner via the www.patakara.eu subject to the provisions of law, this Legal Notice, special terms published for certain services, and other notices and manuals made available to them, as well as according to general moral standards and public order.

 

Any brand, firm name or identity mark of any kind which appears on the website and is identified with the Owner and the website itself, is the Owner’s property. The right to use the intellectual property in respect of the website content is also vested in the Owner, as defined in the “copyright”; therefore, the user shall not be entitled to use the content beyond the limits required to access the functionalities and services provided via the website; to do this, a duly executed permit shall be obtained from the Owner.

 

The user shall not reproduce, copy, distribute, publish, transform or modify the website content, including any brand, firm name or identity mark, unless authorized by the right holder. The user also shall not abrogate, handle or modify in any way the copyright and other identity details of the right holder.

 

The user shall not obtain or try to obtain the content using any device other than those which have been made available to them, or other than those which are generally used in the Internet, provided that the latter would not involve any risk of damaging or disabling the website and/or its content.

 

To access the information contained in, and to use the services offered on the website, minors shall have received a permit from their parents, guardians or representatives.

 

The persons being guardians of minors shall be liable for the minors’ decision to access the content and the services. As it is possible to access via Internet any content which might be inappropriate for minors, users are notified that there are special programs limiting or controlling the content accessible by minors.

 

The Owner informs you that when using the portal, cookie files can be used, being a piece of data saved in a user’s PC which allows our systems to store the user’s properties or preferences. These cookie files are associated solely with the user of a certain PC (anonymous user), without providing any personal data of the user. They are not able in any way to read information stored in the PC, and are used for internal purposes only, such as portal use personalization and website access statistics generation, which allows us to improve the level of services provided by the site. Users are able to configure their browser, in order to receive notifications of cookies receipt, and decide whether to accept or, alternatively, decline them from being saved on their hard disk. Please consult your browser’s manuals and guides to find more information.

 

 

The above shall not apply to any services for which a use agreement is provided via the website, and to which the access is limited by special terms published by the Owner and accepted by the user.

 

To the extent permitted by law, the Owner disclaims any liability for damage or loss which is or might be incurred in the future due to technical defects of any kind, in connection with the use of any information and materials contained in the site. The links and hypertexts which, through the website, give access to any service provided by a third party, are not owned or controlled by the Owner; therefore, it disclaims any liability for information contained therein, or for any consequences of such information.

 

The Owner disclaims the liability for failure by the user to comply with any rule when accessing the website and/or when using information contained on the site. The Owner also disclaims liability for any illegal use by third parties of any brand or product name, registered trade mark, or those appearing on the website but not owned by the Owner.

 

The Owner does not guarantee continuous operation and usability of the website; however, it will, whenever possible, notify in advance any website malfunction of which it might be aware.

 

The Owner does not control and does not guarantee the absence of viruses or any other elements in any services provided by third parties and accessed by the user via the website in case they cause malfunction of or disorder in your soft- or hardware, documents or files in its information system.

 

 

Data owners shall have the right of access, amendment, cancellation and objection, as provided by the Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws

 

The website content shall be governed by the Spanish law. Jurisdiction of competent courts of Spain shall apply.

General terms of access to

and use of the website

 

 

 

 

 

Acceptance of the terms

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subscription for services

 

 

 

 

 

 

 

Terms of use

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Use of cookies

 

 

 

 

 

 

 

 

 

 

 

Disclaimer of liability and limitation of warranties

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Personal data security

 

 

 

 

 

 

 

 

Law and jurisdiction

Legal Notice

Patakara.eu - La extraordinaria historia de Patakara.

By this notice, the www.patakara.eu site and the domain owner, Tomás Jesús Rodríguez Rodríguez (hereinafter “the Owner”) inform of its personal data security policy, ensuring that users are able, of their own free will, to communicate their personal data to the Owner, requested from them upon subscription for services provided via the www.patakara.eu website.

 

Users are notified that some of the services provided via the website may include special terms in respect of personal data protection. Access to the said services implies acceptance of the special terms applicable to such services.

 

Users guarantee that personal data provided by them to the Owner are true, and that they will notify any change in the data. Thus, the Owner shall be exempted from any liability in connection with the failure by the user to comply with this obligation.

 

Data provided by the users shall be included in the automatic personal data file, owned by the Owner. The purpose of the file is the management of services used. The forms show which fields are mandatory for completion, and which are optional.

 

Prior to any different use or purpose of the file owned by the Owner, the user’s consent is requested, pursuant to the provisions of the Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws.

 

Users whose personal data are included in the Owner’s file are notified that they have the right of access, amendment, cancellation and objection, as provided by the Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws. For this purpose, they can either contact the Owner via + 34 922 49 32 77, or give a written notice, with a copy of their national identity or equivalent document attached, addressed to: Patakara.eu, Spain, 38789 Puntagorda, El Roque str., 13. The above shall not cancel the functionalities of access, amendment and consent revocation, made available to the user by the Owner in respective service sections.

 

The Owner guarantees that it has timely adopted security measures in respect of its installs, systems and files, as well as personal data confidentiality.

 

The Owner guarantees that, in the event any subcontract is entered into in respect of any part of service(s) offered to the user, and the personal data of the person entering into such contract have to be accessed, the subcontract will stipulate the subcontracting entity’s duties in respect of the personal data security, pursuant to the provisions of article 12, Spanish Organic act 15/1999 dated December, 13 “On personal data security” and its applicable by-laws.

 

The Owner informs you that when using the portal, you can use cookie files being a piece of data saved in a user’s PC which allows our systems to store the user’s properties or preferences. These cookie files are associated solely with the user of a certain PC (anonymous user), without providing any personal data of the user. They are not able in any way to read information stored in the PC, and are used for internal purposes only, such as portal use personalization. Users are able to configure their search system, in order to receive notifications of cookies receipt, and decide whether to accept or, alternatively, decline them from being saved on their hard disk. Please consult your browser’s manuals and guides to find more information.

Privacy Policy

Cookies are data downloaded into the user’s PC/smartphone/tablet when accessing certain web pages for the purpose of saving and extracting the end user equipment information. Among other functions, cookie files allow storing and extracting information about the user’s search queries, in order to improve the quality of the service offered.

 

According to various classification principles:

 

1. Depending on the domain managing entity, from which cookies are sent and data are processed, two types may be defined:

 

Own cookies: the cookies coming to your end user device from our own devices or domains.

Third party cookies: the cookies coming to your end user device from any other cooperating entity’s device or domain.

 

2. Depending on the sojourn time in the client search system, reference is made to:

 

Single-session cookies: the cookies which are active for as long as the user is accessing the website, or for as long as the requested service is being provided.

Permanent cookies: the cookies which are stored for a certain time on the end user’s device, and which become available as soon as the user connects to the website.

 

3. Depending on the purpose of data processing:

 

Technical cookies: the cookies which are required to use the website and to provide services.

Personalization cookies: the cookies which allow the user to access a service with general features, pre-set on the end user’s device subject to a number of criteria (language, search system type, etc.).

Analytical cookies: the cookies which allow to monitor and to generate statistical analysis of the website’s behavior to which they relate.

Advertising cookies: the cookies which allow managing the advertising space of a web page, application or platform from the page where the requested service is provided.

Behavioral advertising cookies: the cookies on which information about the users’ behavior, as received through the user’s search queries, is stored, which allows developing a special ad view profile.

 

 

Users may consent to the use of cookies, or withdraw such consent at any time, using their browser via which they may permit, limit, block or remove the cookies which may be used on our website.

 

This may be done in various forms, subject to the type of the Internet search browser. Below you will find information on how to configure or to remove cookies in main browsers:

 

 

Moreover, the user can also manage the cookies warehouse of their search system, and disable the same using the following tools:

 

 

In case the user does not allow installation via their browser of cookies required for his/her end user device (as defined in the first paragraph of the previous section), he/she might fail to gain correct access to our site’s content and services.

 

However, if the user continues to stay on our portal without changing their browser’s configuration, it is assumed that the user gives his/her consent to the use of cookies previously rejected, on terms set out in this Cookie Policy.

What are cookies?

 

 

 

 

 

Types of cookies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cookies used on our website

 

 

 

 

 

 

 

 

 

 

How to change

the cookies’ configuration

Cookie Policy

Patakara.eu - ¿Quiere saber más sobre nosotros o sobre algunos de nuestros productos? ¿Tiene alguna duda, comentario o sugerencia que hacernos?

 

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